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FREQUENTLY ASKED QUESTIONS (FAQ's)

My Account & My Orders

It is easy to update your YoungEngineer account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on YoungEngineer.
  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Unfortunately, products listed as 'Sold Out' are not available for sale.

Shopping

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the YoungEngineer marketplace, where different sellers compete for your order.
You can shop on YoungEngineer by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own YoungEngineer account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

Payments

YoungEngineer offers you multiple payment methods through PayUMoney. Whatever your online mode of payment, you can rest assured that YoungEngineer's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use PayUMoney or Cash on Delivery to make your purchase.
There are NO hidden charges when you make a purchase on YoungEngineer. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.
If you are not comfortable making an online payment on YoungEngineer.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. C-o-D facilities are available on eligible orders only. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method.
We accept payments made by credit/debit cards issued in India and 21 other countries by PayUMoney.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards through PayUmoney. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards through PayUMoney. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Your online transaction on YoungEngineer is secure with the highest levels of transaction security currently available on the Internet. YoungEngineer uses PayUMoney 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on YoungEngineer are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
YoungEngineer realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
All items that have the "Cash on Delivery Available(COD)" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions:
  • The maximum order value for C-o-D is ₹50,000
  • Cash-only payment at the time of delivery.

Order Status

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders.
Payment Pending Authorization:
Your order has been logged and we are waiting for authorization from the payment gateway.
  Payment Authorized, Order under Processing:
Authorization has been received from the payment gateway and your order is being processed by the seller.
  Order Shipped:
Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled:
The order was cancelled.
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Us with the order number.

Shipping

Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
No. There are zero hidden charges when you make a purchase on YoungEngineer. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.  Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time is dependent on the following factors 
  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller
'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Sold Out'
Currently, the item is not available for sale.
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
Whether your location can be serviced or not depends on
  • If the Seller ships to your location
  • Legal restrictions, if any, on shipping particular products to your location
  • The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
As of now, YoungEngineer doesn't deliver items internationally.  You will be able to make your purchases on our site from anywhere in the world, but please ensure the delivery address is in India.

Courier

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you.All electronic items are insured for theft and damages during transit.
Products sold by seller are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.
All items sold by sellers on YoungEngineer are delivered through reputed courier partners including Ekart Logistics - YoungEngineer's preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider.

Cancellations & Returns

At YoungEngineer, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on YoungEngineer are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.  Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. In any case, all your purchases on YoungEngineer are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues.
Replacement
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.  Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with YoungEngineer Advantage or within 10 days of delivery from other Sellers.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at ye@robokidz.co.in.You can file a dispute 45 days from the date of delivery. YoungEngineer mediates buyer-seller disputes on a case-by-case basis. YoungEngineer Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
YoungEngineer Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced. Write to us at ye@robokidz.co.in in case you want to raise a dispute. YoungEngineer looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from YoungEngineer for settling the dispute.
There are certain scenarios where it is difficult for us to support returns Write to us at ye@robokidz.co.in in case you want to raise a dispute. YoungEngineer looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from YoungEngineer for settling the dispute. Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies
  • Defective products that are covered under the manufacturer's warranty
  • Any consumable item that has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Fragile items, hygiene related items
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
  • Seller cannot provide replacement
  • In-line with Buyer Protection, when a dispute has been ruled in your favour
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference Refund/replacement will be initiated as soon as Seller receives the product from you.
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
  • Log into your YoungEngineer account and go to the 'My Orders' page
  • Identify the item you want to cancel and click on the corresponding 'View Details' link
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
Once you request the cancellation of item(s) in your order, it will take us a maximum of 4-5 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
In case of sellers with YoungEngineer Advantage the refund mode will be YoungEngineer Wallet. The refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by YoungEngineer.
A disabled 'Cancel' link can mean the following things:
  • The item is being shipped together with another order of yours
  • The item is non-refundable (eg. e-Gift Vouchers)
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
  • YoungEngineer Wallet - If you choose this option, the amount will be added to your YoungEngineer Wallet in the ‘YE Cash' component. This applies for sellers with YoungEngineer Advantage.
  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, YoungEngineer will complete the cancellation and initiate the refund, depending on your preference.

Product Review Creation Guidelines

Product reviews on YoungEngineer.in are a great way to help other customers decide what to buy, and what to avoid.
Here are some tips to writing great product reviews:
Have you used this product?
It's always better to review a product you have personally experienced.
Educate your readers
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
Be yourself, be informative
Let your personality shine through, but it's equally important to provide facts to back up your opinion.
Get your facts right!
Nothing is worse than inaccurate information. If you're not really sure, research always helps.
Stay concise
Be creative but also remember to stay on topic. A catchy title will always get attention!
Easy to read, easy on the eyes
A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.
Customer reviews should be relevant to the product in question. The product review section on youngengineer.in is for you to share your opinion on the product, and for other customers to research better. youngengineer.in reserves the right to remove reviews that include any of the following:
Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
Service feedback, including availability, order or payment related queries (Please use the Contact us form for the HTML embedded in text References to other retailers Pricing related comments)
Personal information (Phone numbers, postal address, email address and others)
Profane comments
Inflammatory comments
Copyrighted comments
Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
Promotional content
Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
Reviews written for any form of compensation
Reviews given using fake ids, irrelevant user email ids Asking for helpful votes Feedback about errors in the product description.